ABOUT US | Swatautoglass

ABOUT S.W.A.T.

AWARD-WINNING SERVICE

SWAT Glass is one of the top auto glass and windshield replacement companies in Arizona for a reason. Our windshield repair and replacement services are performed by licensed technicians and use only Original Equipment Manufactured (OEM) and Original Equipment Equivalent, DOT Approved Glass, Moldings, and Urethane (glue). Customer satisfaction is our #1 priority and giving legendary customer service is always our ultimate goal. At SWAT Glass, we want you to ask yourself after your experience: “Why would I ever use any other glass shop?”

In addition to our award-winning customer service, we offer:

The Nation's Best Auto Glass Warranty
Free Mobile Service
Quality OEM or OE DOT-Approved Auto Glass Installed by Licensed Technicians
Industry's BEST promotions and rebates

PROCESS

How To Get Started

First, one of our Auto Glass Customer Service Representatives will determine your auto glass or windshield repair needs.
Next, we'll schedule an appointment for our mobile technicians to service your vehicle.
Last, our technicians will come to your location of choice and complete the auto glass repair or replacement. For insurance claims, we handle the paperwork, initiate the 3-way call with your insurance company, and then bill your insurance company for you. We agree to all insurance company pricing and will not bill any additional amount!

(If you don’t have glass coverage on your insurance policy, don’t worry! We will get you a very competitive quote for replacing or repairing your auto glass)

REPAIR OR REPLACEMENT

What Is Your Best Option?

Windshield damage can typically be repaired if it is under a certain size (4 inches in length) and not in your direct vision. However, it is important to know that an auto glass repair is the process in which we fill the chip(s) on your windshield with a resin to prevent it from spreading and essentially stop it in its tracks. Most repairs do not make your chip or crack disappear (in fact, its more rare than common), and most of the time the high summer heat or cold winters can make the resin expand and cause the damage to crack out and expand on your windshield after a certain amount of time. It is important to know a repair is a temporary solution for the damage on your windshield and a replacement will eventually need to happen down the road. Unfortunately, in most cases its sooner rather than later.

The good news is if you have glass coverage on your insurance, it would be NO COST to you to have your windshield replaced. In fact in Arizona, by law (st. 20-263), your insurance can NOT raise your rates or premium for replacing your windshield due to the "no fault" damage caused by rocks and debris off the road. Most of the time, your insurance will include glass coverage in your policy automatically in the event you do get damage to your glass! One of our qualified insurance specialists here at SWAT Glass can navigate the claims reporting process with you to get your service completely covered for you, by your insurance, so you pay absolutely nothing! In most cases, the insurance claim report and scheduling of your service only takes about 10 minutes TOTAL!

At SWAT Glass, we make it a priority to inform you of your options and the best solutions for your glass damage. Our trained technicians will be happy to repair or replace your glass at your convenience! We promise that it will not take that much of your time to get everything set up just the way you want it.

FAMILY-OWNED-AND-OPERATED

We Are a Locally-Owned Business

We are family owned company and we are very proud to be Arizona’s premier facility for auto glass. A local business you can trust with your family's safety. Our goal is to provide great auto glass services to customers throughout Arizona and to be a long-term auto glass provider for our customers and a great company to work at for our employees and representatives. We look forward to serving 100% of your auto glass needs in Arizona.

Please contact our team if you have any questions regarding your vehicle's glass. We want to become your only resource for auto glass repair and windshield replacement in the state of Arizona!

LIFETIME WARRANTY

The Industry's Leading Warranty

SWAT GLASS warrants installation of new automotive glass to be free from defects in material and workmanship upon delivery, subject to the Lifetime Warranty. Any problems caused by installation error, such as wind and water leaks, loose moldings, and some types of stress cracks, will, at the option of SWAT GLASS, be repaired or replaced at no cost to you. This Lifetime Warranty is valid for the life of the vehicle. Keep your original hand-written invoice in your car at all times. As long as your vehicle is drivable and the new owner has the hand written invoice, SWAT GLASS will honor this Lifetime Warranty. To make a claim under this Lifetime Warranty, you must present this invoice as proof of chip repairs or replacement by SWAT GLASS. THIS LIFETIME WARRANTY DOES NOT COVER leakage or stress cracks caused by pre-existing rust, structural damage, or other damage caused by vandalism, impact with foreign objects, or auto accident.

If SWAT GLASS has made chip repairs to your automotive glass and you are not satisfied with such repair, SWAT GLASS will credit the cost of the chip repair toward replacement of the glass by SWAT GLASS in the event you request a repair of a rock chip or other damage caused by impact with foreign objects or by vandalism, you agree that SWAT GLASS shall not be responsible for breakage that occurs in attempting such repairs.

REPAIR OR REPLACEMENT OF YOUR AUTO GLASS AS PROVIDED UNDER THIS LIFETIME WARRANTY IS YOUR ONLY & EXCLUSIVE REMEDY. This exclusive remedy will not be deemed to have failed of its essential purpose so long as SWAT GLASS is willing and able to repair or replace the automotive glass installed. THIS LIFETIME WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED, IMPLIED, OR VERBAL, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, WARRANTIES OF/MERCHANTABILITY AND FITNESS FOR PARTICULAR USE.

SWAT GLASS makes no other warranties of any kind. This Lifetime Warranty is automatically null and void if anyone other than SWAT GLASS approved personal attempt to repair or repair any alleged damage the customer believes was caused by SWAT GLASS. If the Lifetime Warranty becomes automatically null and void, SWAT GLASS will issue a written statement concerning the reason the Lifetime Warranty has become automatically null and void. After a written statement has been issued, this Lifetime Warranty shall be of no force or effect.

Warranty Limitations:
We do not cover new glass damage that is not directly caused by our work; i.e. vandalism, rock from road, etc.

Warranty process:
Although a warranty issue is rare here at SWAT Glass, in the event that you have an issue with your install that include, but are not limited to:

Air Leak (whistling noise)
Water leak
Molding not staying in place or looks odd
Rear view mirror is loose

Please call us immediately so we can come out ASAP to your vehicle's location and get these issues fixed quickly and efficiently with one of our qualified technicians. Again, it is very rare we have issues like these after installs, but they do happen from time to time and it is important to us to rectify these issues immediately for our customers.

In the event you need a warranty, call us at (520) 585-6595 for immediate assistance during our normal business hours.

FREQUENTLY ASKED QUESTIONS

Do you use high quality glass?

Yes! We use only the best auto glass available and we actually use the exact same quality of the glass your vehicle came with when it was assembled. Our windshield repair and replacement services are performed by licensed technicians and use only Original Equipment Manufactured (OEM) and Original Equipment Equivalent, DOT Approved Glass, Moldings, and Urethane (glue). We don't cut any corners on the parts we use, or the quality of our work, to ensure you have the best replacement possible for your vehicle.
Could the crack in my windshield grow?

Glass is unpredictable – you may have one rock chip that may not spread for 10 years, while another rock chip that may be a 2 foot long crack 30 minutes later. If your windshield is severely cracked, rest assured that it will not shatter or cave in on you randomly. The only reason that your windshield should ever cave in or completely shatter is upon extreme impact (a brick or very large rock) or during a wreck. It is not recommended that you ever drive your vehicle if there is a crack that is in your view while driving. Even if the damage is repairable (minor rock chip), if the damage is in the driver’s direct line of view, insurance companies require replacement. If the crack is on the passenger’s side of the windshield, it is important to be aware of the safety functionality your windshield provides to the passenger.
My windshield is cracked- do I need to replace it? Will it shatter?

The windshield does more than just block wind and debris from hitting the driver or passenger. In fact, the windshield in many cars is used as a backstop for the passenger’s airbag to deploy correctly. If the windshield is weakened by a crack or chip in that area, the force of the airbag deployment could break the windshield and deploy upwards (instead of outwards). In this scenario, the airbag does the passenger no service and causes more damage to the windshield. That being said, not all vehicles use the windshield as a backstop for the airbag. Some deploy outward just like the driver’s side and some deploy up then out using the windshield as a backstop. In most cases, your airbag is going to deploy in the direction that its panel (indicated by the letters “SRS”) is facing. The windshield also helps protect passengers during rollover accidents. Numbers vary based on design, but some vehicle manufacturers report that up to 60% of your roof’s structural integrity relies on your windshield during a rollover. If your windshield is already cracked, your windshield could potentially lose its effectiveness during what is already a bad situation.
From the time I call, when can I have my windshield replaced?"

We know you’re busy. That’s why from the time you call, we strive to get your windshield repaired or replaced within 24 hours. You can have it done in the shop or use our free mobile service to have it done at home or work. The choice is yours.
Do you service my area?

The most likely answer is yes! We pride ourselves on serving all major areas of Arizona. Our representatives are always on hand to answer your questions. Please call us at (800) 871-4275 and we’ll do our best to serve you.
How long have you been in business?

SWAT Glass has been in business since 2016. Customer satisfaction is our goal, and word of mouth is important to us. From your first call to our representatives to your finished auto glass installation, our goal is professionalism, efficiency, and a job well done.
Who should I contact if I have a problem?

If you have any problem, please call us toll free right away at (800) 871-4275. Your satisfaction is our primary concern, and we will work quickly to find a resolution to any issues that arise.
What payment methods do you accept?

Currently we accept Visa, Mastercard, American Express, Discover Card, and cash.
What if I have no glass coverage on my vehicle?

Not to worry! SWAT Glass has the most extensive supply of Auto Glass available to our customers. This allows us to deeply discount the cost of Auto Glass replacement for those customers that are without coverage. Give us a call today to see how affordable our prices are! Our free mobile service and installation within 24 hours still applies. Contact us or fill out our "request service form" for a free estimate.
Should I have my auto glass repaired or replaced?

It really depends on the extent of the damage. Generally speaking, if the damage is in the driver’s line of sight or the damage is greater than 3 inches wide, a replacement is in order. If the damage is less than that, our repair techniques can fill the crack or chip making it invisible and making your windshield appear as good as new.
Will you sell my personal information?

SWAT Glass will never sell your personal information. We hold it in the strictest confidence and it will remain only with us.

520 585 6595